How we protect your data

Last updated: March 2026

1. Information we collect

We collect information you provide directly: name, address, email, phone number, and the contents of credit reports you upload (PDF or JSON). We also automatically detect whether your ID is a cédula to personalize the analysis.

2. How we use your information

We use your data exclusively to: (a) analyze your credit report and generate credit intelligence, (b) identify potential legal or accuracy signals, (c) prepare self-service letters, (d) organize evidence and case tracking, and (e) send case-related notifications. We do not sell or share your data with third parties for marketing purposes.

3. Data protection (Law 172-13 / Law 358-05)

We comply with Law 172-13 on Consumer Protection and Law 358-05 on Personal Data Protection. Your financial data is encrypted at rest and in transit. We maintain an audit log of all access to sensitive data. We have role-based access controls and an incident response plan.

4. Your ARCO rights (Law 172-13)

Under Law 172-13 on Consumer Protection and Law 358-05 on Personal Data Protection, you have the following ARCO rights: (a) Access: know what data we collect, (b) Rectification: correct inaccurate information, (c) Cancellation: request deletion of your data, and (d) Opposition: object to the use of your data. To exercise any of these rights, write to us at: privacy@contigord.com

5. Privacy commitment

We do not share your personal information with third parties for advertising or marketing purposes. If this changes, we will notify you 30 days in advance and give you the option to delete your account.

6. Data retention

Credit report PDFs are deleted from our servers 30 days after processing. Dispute records are kept for 2 years. You can request deletion of all your data at any time by writing to privacy@contigord.com.

7. Cookies and tracking

We use only essential cookies to maintain your active session. We do not use third-party tracking cookies or advertising pixels.

8. Changes to this policy

If we materially modify this policy, we will notify you by email at least 15 days in advance.

9. Contact

Privacy questions: privacy@contigord.com To exercise consumer rights: info@contigord.com Additional resource: prousuario.gob.do (ProUsuario)

Your Privacy Rights

To exercise your ARCO rights under Law 172-13, send an email to privacy@contigord.com with the subject 'ARCO Rights'.